Shipping and Delivery

Q: How long does it take to process an order? 

A: Please allow 1-3 working days for your orders to be processed for shipping. And remember, Kireina is run by two humans, much like yourself! So although we'll put every effort in fulfilling your orders as quickly as we can, understand that we aren't perfect.

 

Q: And once processed, how long does shipping take?

A: Please allow 2-5 working days for our shipping carriers to deliver your order. Once your order is packed and ready to go, we'll send you a shipping confirmation email with a tracking number.

In the unlikely event that your order hasn't arrived within the timeframe set above, please contact us at info@kireina.co.nz with your name and order number, and we'll look into it for you.

 

Q: Where do you ship?

A: We currently only ship domestically within New Zealand. But if we have international pals out there that's interested in purchasing our products, first of all, we're flattered! And second of all, feel free to get in touch with us at info@kireina.co.nz and we can chat about whether a special arrangement can be made.

 

Q: How much does shipping cost?

A: We offer FREE shipping throughout New Zealand for orders over $200.

For orders below $200, please see our domestic-wide flat rates below.

Orders sent to business and residential addresses:

Weight in kg	Price in NZD
0 - 2	$8.50
Above 2	$11.50

Orders sent to rural addresses:

Weight in kg	Price in NZD
0 - 2	$12.50
Above 2	$15.50

Products weighing below 2kg: Candles, single candleholders and lamps

Products weighing above 2kg: Vases and bookends

 

Q: How will my orders be packaged?

A: Wherever possible, we reuse any packaging that was sent through to us by our suppliers, or recycle ones that we've kept forever in our garage (yes, when it comes to packaging, we tend to hoard them because we believe that reusing is a much better solution than discarding them). Sometimes this may mean that plastics are involved, so don't be alarmed when you see them as we are practicing our 3Rs (reduce, reuse, recycle) where we can!

 

Q: I need more info about shipping! Where can I get them?

A: Have any further queries? We're happy to answer them! Please email us at info@kireina.co.nz and we'll get back to you as soon as we can.